Vice President IT, PSS & Customer Experience at flydubai, Mohammed Ahteshamuddin is an aviation IT thought-leader and airline industry veteran with a 25+ year track record of driving business transformation. Throughout his career, he has focused on delivering successful outcomes through the application of airline IT, customer experience technologies, and innovation.
In his current role as PSS Program Director at flydubai, Mohammed is instrumental in delivering PSS (Passenger Services System) transformation; cloud hosting, a best of breed retailing platform, omnichannel distribution, best of both LCC and full-service capabilities, and all new Departure Control based on the principles of ONE Order.
Leading the IT programs for Digital Marketing, eCommerce, CRM and Loyalty at flydubai, Mohammed plays a pivotal role in driving the airline’s innovation and digital strategy; collaborating with universities and partner Innovation Labs to deliver airline use cases and proof of concepts through emerging technologies, including Artificial Intelligence (AI), predictive analytics and Machine Learning (ML), advance biometrics, and blockchain.
Prior to flydubai, Mohammed held various positions at Emirates, the last was Head of IT solutions Design – Customer Experience Technologies where he was responsible for all customer-facing IT products and solutions.
An advisor to various technology forums, Ahteshamuddin is also a keynote speaker at conferences around the globe.